Before you start, it is recommended that you use a smartphone and that you connect your personal device to the CMH Hotspot wireless network. 

There are two ways to access to CBORD app:

1. Laptop: Visit patient.cbord.com/login (*Use of Chrome is strongly advised) - you will need to create an account. 
    

2. Smartphone: Scan the QR code that matches your device and create an account when you get to the site.

   
   To create an account, you will need the hospital ID, your date of birth and your patient number. Hospital staff will help you with some of this information. 
    

You will need your:

• Hospital Facility ID - nursing staff will share this with you at admission
• Date of Birth (DOB)
• Medical Record Number - this is a six-digit number found on your patient bracelet

No. There are diets that are not allowed to use Patient app.

These non-select diets include:

• NPO (Nothing by Mouth), Ice Chips, or Pediatric No Tray
• All Clear Full Fluid Diets
• Puree Diet
• Pediatric Diabetic Diets
• Pediatric Minced Diet
• Post Gastrectomy Diet
• Renal Diet
• Seclusion Diet
• Tube Feeding or TPN diet

There are two reasons why you might not be able to order.

You may be in in a unit that does not allow the use of the CBORD patient app. These include Emergency and Labour and Delivery. Patients in these areas receive a boxed meal instead.

You may be too late to place the order. Once the tray ticket has been printed, you cannot select your menus. You should be able to select your menus for next day.

No. The app is free for patients to use.

You can simply call Diet Office at ext. 1220, and ask for assistance. When leaving a voicemail, please include your full name and room number. Food Services staff will call you to review your menu selections.

Absolutely. Patients still receive a meal tray with a system-generated menu even if they do not place the order via the CBORD patient app.

It may be possible for patients to receive a meal tray with food items different from patients’ selection. The reason for the change may include any of the following;

• Diet change as made by your care team
• Allergy information change
• 'Hold Tray' or 'Bagged Meal' order that is in place because you need to go for a test or procedure.

Once the new diet is entered in the system, patients may go back to CBORD patient app and re-select the menus for the next available meals

There is a series of processes that may affect your order.

• Previous admission with preferences entered in patients’ Card File in CBORD may affect the menus on tray tickets.
• Patients may also receive supplement orders by doctors or dietitians.
• Some food items may follow with patients’ menu selections, such as gravies, sauces or condiments.
• If patients are on restricted fluid diet or special diet, the system may add or remove items to meet the nutrient goal. So be sure to make your menu selections close to your nutrient goal.

Food items that appear on CBORD patient app are safe as long as patients inform their food allergies to nursing staff upon admission. If the information is entered in the system, then all food items patients see on Patient app are allowed for patients’ diets and allergies. If you don’t get many  menu selections due to multiple allergies or diets, please ask to speak to the dietitian.

Yes. If your therapeutic diets are entered in the system, the system will check the compliancy of each food item for your diets, and only show the food items allowed for you in Patient app.

The system also tracks nutrients, such as sodium, fluid and carbohydrates if your diet is 2g Sodium diet, Restricted Fluid diet or Gestational Diabetic 2000kcal diet respectively. Then, the app will guide you as you select your menus to show how much sodium, fluid and carbohydrate you can select.

The app will automatically update the diet change, and check the patient’s menu selections. For example, patient A selects their choices based on general diet, but the diet has been changed to healthy heart diet. The system will check the the original menu choices against the healthy heart diet. If these menu selections are still allowed for the new diet, patients will be able to receive them. If not, the system will replace with the other food items within the same category.

If the diet order changes to another diet that is not allowed for CBORD patient app, then patients can no longer use the app to select their menu. Instead, the patient will receive a system-generated tray menu. 

No. At present, we do not offer meals to patients’ guests. 

CBORD Patient app is secure. It accesses our hospital food item nutrition database through TLS/HTTPS JWT-based authentication using public/private asymmetric keys. Personal and health information is never kept on the app, on any device or transmitted out over the internet. Also the app does not save the credentials. The email address, if you choose to enter, is used only for password resets. All transmission is encrypted using TLS 1.2 and 256-bit AES.