Visitor Information

 

A visit can have a positive effect on a patient's well being. Family and friends are welcome to provide support 

and company to their loved ones while they are in hospital. Please call Information Desk in the 

Main Lobby at ext. 2110 or call Switchboard at ext. '0' to ask where a patient is located.

 

When you visit, clean your hands using the wall mounted hand sanitizers, especially before you enter and leave 

a patient’sroom. Cleaning your hands is the most effective way to control the spread of infection in hospital. 

 

At times, infection control precautions and guidelines will be in place in a patient room or the unit. When they are, you must follow them. 

 

 

tables in the lobby with people having coffee

Family, friends and guests of patients are welcome to visit during the day and evening. Visiting is based on the condition of the patient, their care needs and expressed wishes of each patient. The hours between 2000 and 0600h (8:00 p.m. and 6:00 a.m.) are considered quiet time. Please respect the care environment of other patients and keep in mind that space is limited within hospital rooms, if you are a care partner and intend to stay overnight with a loved one. Children 13 years and younger, must be accompanied by an adult other than the patient. They must also be able to properly wear Personal Protective Equipment (PPE) when required.

Cambridge Memorial Hospital (CMH) is committed to enhancing the patient experience by fostering an environment and culture that embraces patient and family-centred care. To support this commitment, patients may identify individual(s) as their care partners. Care partners are able to visit 24 hours a day, 7 days a week with few exceptions.

 

If visiting hours or the number of visitors need to be temporarily adjusted (e.g., infection prevention), this will be communicated to the patient and care partner in a collaborative manner by a member of the care team.

 

What is the difference between a care partner and a visitor?

 

Care Partner – is anyone whom the patient (or substitute decision-maker) determines is significant to their well-being and whose presence enhances their stay at the hospital, and contributes positively to their overall healing process.  Most often, they are a family or close friends of the patient that knows the patient’s health history, lifestyle and personal values.

Visitor – is a guest of the patient or family who wants to provide well wishes and social connection. 

The following are general guidelines, which may be changed under special circumstances. There may be other visitor guidelines that are unique to different clinical areas (i.e., Inpatient Mental Health, Women and Children’s Health, Intensive Care Unit). The care team will explain these guidelines to visitors. In the event of an outbreak or a pre-outbreak watch, visitor restrictions may be put into place to help protect you and our patients. In all circumstances:

  • Visitors under the age of 13 years must be accompanied by an adult that is not the patient at all times.
  • Visitors may be asked to leave a patient's room to facilitate care.
  • Visitors to patients that are under precautions will need to wear the appropriate PPE before entering the room

A person giving birth may be accompanied by two (2) support people. Children (i.e., under the age of 13) supervised by an adult, other than the patient, are welcomed. The supervising adult will be responsible for monitoring the children’s activities and for applying any personal protective equipment to the child, where indicated. All visitors must comply with PPE (if and when required) and other behaviours necessary for maintaining safety. Please discuss with the team who you would like to have as your support people while in the birthing unit.

If and when required, visitors must wear personal protective equipment (i.e., masks, gowns, gloves, etc.) and practice the necessary infection control behaviours needed to maintain safety. Children are not permitted to visit the Special Care Nursery, however, exceptions will be considered on a case-by-case basis in consultation with the care team, Infection Prevention & Control team and Patient Experience Team.

Virtual visit bookings are from 11:00 a.m. until 7:00 p.m. (EST) in 30-minute time slots, with exceptions in some units. Check with Visitor Booking when finalizing your virtual visit. 

 

Virtual visits have many benefits:

  • Appropriate for patients in isolation precautions (e.g., flu, VRE, COVID, etc.).
  • Not required to wear mask or personal protective equipment.
  • Can do it from anywhere.
  • Can include multiple people at once. 

Click here to access the on-line  Virtual Visit (Zoom, FaceTime) Request Form.

 

When using Zoom, FaceTime or similar options to connect with your loved one, please respect the privacy of those around you and never include anyone in the video event or camera frame without their knowledge or permission.

 

The Cambridge Memorial Hospital Infection Prevention and Control team is committed to provide leadership, education, sharing of knowledge and information with our patients, staff and community to promote and facilitate best practices in Infection Prevention and Control for a safe and healthy environment.

 

What I Need to Know:

 

  • We want to protect our patients from illness so, please do not visit if you are feeling ill (rash, diarrhea, vomiting, cough, sore throat or fever )
  • Wash your hands frequently to protect yourself and others from germs.
  • An annual influenza vaccination can protect you and your family from serious illness related to influenza infection.

 

Kindly note that CMH has a no scent policy.  Kindly refrain from using or wearing perfumes, scented deodorants and scented products before coming to hospital.

Tim Hortons


Cambridge Memorial Hospital Volunteer Association (CMHVA) operates a full-service Tim Hortons franchise, It offers an assortment of sandwiches, soups and snacks. It is located in Wing A, Level 0 by cafeteria. Tim Hortons is open from 6:30 a.m. to 8:00 p.m., Monday to Friday, and from 9 a.m. to 5:00 p.m. on weekends. Times may vary and the restaurant will be closed on holidays. Profits from this franchise are donated to the hospital to purchase medical equipment and supplies.

 

Vending Machines


You can get snacks from vending machines located throughout the hospital. There is also a KitchenMate vending machine that dispenses fresh cold and hot foods:

 

  • Emergency Department, Wing A, Level 1  
  • Elevator Lobby, Wing A, Level 0 - includes the KitchenMate vending machine & a sandwich vending machine
  • Elevator lobby, Wing C Level 0  
  • Elevator lobby, Wing C, Level 3   
  • Elevator lobby by Medical Day Care, Wing D, Level 1 

The Gift Shop is service of the CMH Volunteer Association. It is operated by dedicated volunteers. The Gift Shop carries flowers, toiletries, baby items, assorted gifts and some food items (see below).

 

Located in Wing A, Level 1 off the Main Lobby, it is open Monday to Friday 8:00 a.m. to 4:00 p.m. and 9:00 am to 3:00 p.m. on Saturday and Sunday. All proceeds from the Gift Shop go to purchase medical equipment and supplies for the hospital.

 

The Gift Shop is once again open under the present restrictions. 

For your convenience, there are two banking machines. One is located in the Main Lobby (Wing A, Level 1) and the other is located in the Wing C elevator lobby on Level 1 by Switchboard. 

Cambridge Memorial Hospital is a smoke-free and vape-free facility. Smoking and vaping tobacco, cannabis and other products are not allowed on hospital property. You may smoke or vape on the public sidewalk along Coronation Blvd.

CMH Security is available 24/7and can be reached by dialing 1316 from any hospital phone.

 

The Security Office is located in Wing A, by the Emergency Entrance.  

 

Security Services provides back-up to parking questions and concerns after-hours, weekends and holidays when the Parking Office is closed. Furthermore, it also enforces parking regulations to maintain pedestrian safety on both the roadways and parking lots. 

 

For cars that are illegally parked, Security may issue a parking ticket on behalf of the City of Cambridge in accordance to current by-laws. Kindly note that once a ticket is issued, it cannot be reversed - you will need to speak with the City Of Cambridge's Parking Enforcement. 

 

If you have any questions regarding security or parking (after hours, weekends and holidays) contact Security Services at (519) 621-2333 ext. 1316 or by email.

Was someone exceptional? We want to hear about it. Let us know about your stay and who to recognize. Please connect with the individual or team, manager or the Patient Experience Lead.

 

At anytime you wish to provide feedback, we encourage you to share them directly with your healthcare team as soon as possible. You may also speak with the social worker, spiritual care advisor, charge nurse, or management.  If you shared a concern that you feel has not been addressed, connect with the Patient Experience Lead at patientrelations@cmh.org

Attention All Care Partners and Visitors

 

When inside the Hospital

Masking is optional for patients and visitors, except for the Medical Day Clinic (oncology care) and under certain circumstances. At thsi time, all staff must wear a surgical mask when they are in a clinical area. 

Please clean your hands with hand sanitizer.

No food or drinks can be consumed inside patient rooms and clinical areas. Visitors my consume food in the Main Lobby (Wing A, level 1), Cafeteria seating area (Wing A, Level 0) and Wing D, level 1 elevator lobby.

tables in the lobby with people having coffee
Family members hugging

Main Contact

Main phone line: 519-621-2330

Fax: 519-740-4938

Email

 

Patient Experience Lead

Phone: 519-621-2333 ext.2360

Email

 

Health Records (Release of Information)

Phone: 519-621-2333 ext. 1382

Fax: 519-740-4958

Email

 

Finance

Fax: 519-740-4912

 

Hospital Fax Numbers

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