QI Partners are patients and or caregivers who have diverse healthcare experience and have ideally experienced care at CMH within the last 2 years. They believe their experience and time can help improve quality at CMH. They have an interest in quality and process improvement and are comfortable working with teams to share viewpoints, listen to other perspectives and offer feedback and suggestions for improvement.

QI partners will work with our departmental quality improvement teams to represent the patient and family / caregiver perspective. This may include:

• Particating in quality improvement workshops with out staff as a team member on departmental quality improvement projects
• Attending departmental Quality and Operations Council meetings as necessary. These are monthly departmental meetings where key quality improvement goals and challenges are discussed and performance metrics and action plans are discussed, reviewed and monitored
• Review and provide feedback on patient teaching literature and information
• Attend Quality Improvement Training Sessions (half day to full day in duration)