Most people never think twice about getting out of bed. Until they can’t.
Being a Personal Support Worker (PSW) is about more than helping patients recover physically. For Natalie Barclay, it means supporting people through some of their most vulnerable moments with dignity, patience, and compassion. “I’m proud of my work,” she says.
A typical day for Natalie involves caring for as many as 10 patients on the Inpatient Surgery unit. Some days, she sees even more. Whether helping with bathing, repositioning, or everyday tasks, the goal remains the same: helping patients adjust, regain confidence, and begin healing after surgery.
It’s work that demands patience, empathy, and strong communication skills.
Natalie recalls helping a patient wash their hair. “You take little things like that for granted,” she says. “They’ve had surgery and suddenly need help with things they normally do on their own.”
She understands why some patients may struggle with accepting help. “Every situation is unique, and some people are very independent and don’t want assistance.” Her ability to connect, build trust, and create a relationship where patients feel comfortable accepting care is one of her greatest strengths.
Everybody needs help sometimes, and Natalie works hard to put herself in her patients’ shoes. Not one to give up, she works closely with each person to find approaches that work for them. “I just give my opinion and go from there,” she says.
On a floor that receives between eight and 14 surgical patients each day — not including transfers and overnight emergency admissions — the ability to quickly understand and respond to patient needs is essential.
“There are always new faces to meet,” Natalie says. “I observe and report changes in patient conditions, follow care plans, and support nurses and other professionals in delivering consistent, person-centred care.”
At times, Natalie is the only PSW on shift, but she rarely feels alone. “We have a good team on this unit and I feel supported.”
The work can be challenging, but for Natalie, it is deeply meaningful. “Getting patients to open up feels good,” she says. “When you go back and they’re more accepting of my help, I know I’ve done my job right.”
PSWs provide hands-on support with daily activities such as mobility, personal care, and comfort, while working alongside nurses and other health-care professionals to support safe, compassionate patient care.
May 19 is PSW Day — a day to recognize the essential care, empathy, and dedication our PSWs bring to patients every day. More than 70 PSWs work across more than five units at CMH. To all our PSWs: thank you.