If you are an admitted patient (i.e., inpatient), you can order your food through our CBORD patient app.
Like 'Uber Eats,' you download an app to your device and register. Once logged in, you can browse menu options that are customized to your allergies, intolerances and dietary needs as recommended by your dietitian and care team. Once ordered, the food will be delivered to you at the set meal delivery times:
- Breakfast: 7:40 a.m. - 8:40 a.m.
- Lunch: 11:40 a.m. - 12:40 p.m.
- Dinner: 4:40 p.m. - 5:40 p.m.
Looking for snacks, soft drinks or coffee from Tim Hortons? Visit the Visitor page for hospital amenities.
Can someone bring food in for me?
Your loved ones may bring you food and snacks if you are not on a special diet. Before asking anyone to bring in food, please check with your nurse or doctor to make certain this will not affect you. Our primary concern is your wellbeing as some foods can interact with medicines and treatments. There are kitchenettes on some inpatient floors, which may have a fridge, toaster or microwave and hot water available for patient use.
Please ask a member of your care team if one is available on your floor.
The CBORD Patient app is a tool for patients or their designated care- givers to select their own menus within the available pool of food items set up at particular meal of the day. Patients or their care-givers can place the order for patients’ meals for today and tomorrow as long as tray tickets have not been printed. It is not a room service, so our meal delivery time remains the same. This app is to order for Breakfast, Lunch and Dinner. Snacks are not available at this time.
It is recommended that you connect your personal device to the CMH Hotspot wireless network. There are two ways to access to CBORD app:
- Visit patient.cbord.com/login (*Use of Chrome is strongly advised)
- Scan the QR code
You will need your:
- Hospital Facility ID - this will be given to you by nursing staff at admission
- Date of Birth (DOB)
- Medical Record Number - this is a six-digit number found on your patient bracelet
No. There are diets that are not allowed to use Patient app.
These non-select diets include:
- NPO (Nothing by Mouth), Ice Chips, or Pediatric No Tray
- All Clear Full Fluid Diets
- Puree Diet
- Pediatric Diabetic Diets
- Pediatric Minced Diet
- Post Gastrectomy Diet
- Renal Diet
- Seclusion Diet
- Tube Feeding or TPN diet
There are two reasons why you might not be able to order.
You may be in in a unit that does not allow the use of the CBORD patient app. These include Emergency and Labour and Delivery. Patients in these areas receive a boxed meal instead.
You may be too late to place the order. Once the tray ticket has been printed, you cannot select your menus. You should be able to select your menus for next day.
No. The app is free for patients to use.
You can simply call Diet Office at ext. 1220, and ask for assistance. When leaving a voicemail, please include your full name and room number. Food Services staff will call you to review your menu selections.
Absolutely. Patients still receive a meal tray with a system-generated menu even if they do not place the order via the CBORD patient app.
It may be possible for patients to receive a meal tray with food items different from patients’ selection. The reason for the change may include any of the following;
- Diet change as made by your care team
- Allergy information change
- 'Hold Tray' or 'Bagged Meal' order that is in place because you need to go for a test or procedure.
Once the new diet is entered in the system, patients may go back to CBORD patient app and re-select the menus for the next available meals
There is a series of processes that may affect your order.
- Previous admission with preferences entered in patients’ Card File in CBORD may affect the menus on tray tickets.
- Patients may also receive supplement orders by doctors or dietitians.
- Some food items may follow with patients’ menu selections, such as gravies, sauces or condiments.
- If patients are on restricted fluid diet or special diet, the system may add or remove items to meet the nutrient goal. So be sure to make your menu selections close to your nutrient goal.
Food items that appear on CBORD patient app are safe as long as patients inform their food allergies to nursing staff upon admission. If the information is entered in the system, then all food items patients see on Patient app are allowed for patients’ diets and allergies. If you don’t get many menu selections due to multiple allergies or diets, please ask to speak to the dietitian.
Yes. If your therapeutic diets are entered in the system, the system will check the compliancy of each food item for your diets, and only show the food items allowed for you in Patient app.
The system also tracks nutrients, such as sodium, fluid and carbohydrates if your diet is 2g Sodium diet, Restricted Fluid diet or Gestational Diabetic 2000kcal diet respectively. Then, the app will guide you as you select your menus to show how much sodium, fluid and carbohydrate you can select.
The app will automatically update the diet change, and check the patient’s menu selections. For example, patient A selects their choices based on general diet, but the diet has been changed to healthy heart diet. The system will check the the original menu choices against the healthy heart diet. If these menu selections are still allowed for the new diet, patients will be able to receive them. If not, the system will replace with the other food items within the same category.
If the diet order changes to another diet that is not allowed for CBORD patient app, then patients can no longer use the app to select their menu. Instead, the patient will receive a system-generated tray menu.
No. At present, we do not offer meals to patients’ guests.
CBORD Patient app is secure. It accesses our hospital food item nutrition database through TLS/HTTPS JWT-based authentication using public/private asymmetric keys. Personal and health information is never kept on the app, on any device or transmitted out over the internet. Also the app does not save the credentials. The email address, if you choose to enter, is used only for password resets. All transmission is encrypted using TLS 1.2 and 256-bit AES.
Specialty Food Purchases for Outpatients
Outpatients may purchase some specialty food items from CMH. These may include a variety of thickened products for people who experience difficulty swallowing. We have attached a complete list of available products. Please follow link to view the order sheet and the steps for ordering and picking up products at the hospital.
How to Order Products
1. Call the diet office at 519-621-2330 ext. 1220
2. Place your order with our Purchaser or leave a message on the answering machine.
Please include the following information:
1. The type of food product you want to purchase.
2. The quantity of the product.
3. The date and time you are placing the order.
4. Your name and contact information.
Orders must be placed a minimum of 24 hours prior to picking up products. If you place an order on a Friday after 2:00 p.m. or on the weekend, the Purchaser will not receive your request until Monday a.m. Products may not be available at all times.
How to Pick Up Products
You may pick up your products anytime from 9:30 a.m. to 11:30 a.m. or 2:30 p.m. to 6:00 p.m., Monday to Friday.
When you arrive at the Hospital:
1. Take the elevator to Level 0
2. Follow the signs to the Food Services Department located across from Pharmacy.
3. Speak to the Food Services Clerk; they will have a copy of your product request.
4. Pay for your product with cash or cheque.
You will only be given your product if you have paid the full amount for your order. No exceptions will be made.
Pureed Food Product’s
Cambridge Memorial Hospital is a distributor of Campbell’s TrePuree Foods. TrePuree Foods are pureed meals that ensure safe swallowing and controlled meat, vegetable and potato portions with each serving.
(You may print the following tables to use to calculate your purchase.)
These are the current food products that can be purchased:
|Turkey a la King with Buttered Peas & Pasta (Each)
|Fish Newburg with Carrots & Herbed Potato (Each)
|Roast Pork A L'Orange with Carrots & Potato (Each)
|Lemon Chicken with Carrots & Parsley Potato (Each)
|Beef Old Fashioned with Green Beans & Herbed Potato (Each)
|Macaroni & Cheese Sauce with Herbed Tomatoes (Each)
|Roast Turkey with Squash & Savory Potato (Each)
|Roast Beef Nutmeg with Carrots & Parsley Potato (Each)
|Thickened Water with Lemon (Case of 24)
|Thickened Apple Juice (Case of 24)
|Thickened Crandberry Juice (Case of 24)
|Thickened Peach Juice (Case of 24)
|ThickenUp (box of 24 pkgs)